The Hardwood Flooring Centre – Privacy Notice

 

Your privacy is important to us, at The Hardwood Flooring Centre we are committed to maintaining the security and trust of visitors to our website. This policy sets out what personal information is collected by The Hardwood Flooring Centre and how it will be used.

 

Introduction

This privacy notice provides you details of how we collect and process data through the use of our website – hardwoodfloors.uk.com

Trading Name: The Hardwood Flooring Centre

Address: Unit 2 Prospect Court, Nunn Close, Huthwaite, Nottinghamshire. NG17 2HW

Email Address: sales@hardwoodfloors.uk.com

Tel: 01623 555337

 

Your Rights under General Data Protection Regulation (GDPR)

The new regulations state that we are only able to process personal data if we have valid reason to do so, this includes, but not limited to, processing and delivering an order, invoicing and to contact you in regards to an enquiry or order.

You have the right to object to our use of your personal date, or ask us to delete your data if there is no need for us to keep it, this can be done by clicking here or using the GDPR Tools link at the bottom of every page, you can also update your information, view data we hold on you and request a data report.

 

Information We Collect

This data is collected when placing an order

Name and Address – for billing and delivery

Email address – to keep you informed on the progress of your order

Telephone Number – to contact you incase of query with your order or delivery

Passwords – these are encrypted and only known to you – we have no access to them

Your communication with The Hardwood Flooring Centre – we do not monitor or record phone calls with you, but we will keep a record of email conversations for an indefinite period

Payment information – we do not collect or store credit/debit card information, this is handled through our payment services provider, Barclaycard and Paypal. We will share information with Barclaycard and Paypal, only for the purposes of processing payments you make via our website and dealing with queries with such payments.

 

Marketing Data

During registration you have an opportunity to sign up for our newsletter, this is set to no by default and can be changed at any time by logging into your account. 

You will only receive marketing information from us if you have requested it or have subscribed to our newsletter

 

Disclosure of your Personal Data

We may share your personal data with the parties below:-

Service providers – courier services, pallet delivery service, suppliers who ship directly to you on our behalf

Professional advisers, accountants, auditors and solicitors

HM Revenue and Customs and other UK based authorities

 

We do not sell, rent, exchange or distribute your personal information to third parties, or sell mailing / data lists

 

Cookies

Cookies are small text files stored on your PC, phone or web enabled device when you visit a web page.

Like most websites, we use cookies to recognise returning visitors, allow you to login to your account, update your shopping basket and to remember customer settings, like our product filter.

We also use tracking cookies to gather statistical and analytical information about how our website is used, these cookies identify which pages are being visited, they also identify browser type, operating system, referral source, length of visit and date/time of visit, we use Google Analytics to gather and store this information, Google’s privacy policy is available at: www.google.com/policies/privacy/

This information helps us to better design our website and make our website more user friendly, it also helps identify which product information needs improving and pages that you found useful and which you did not.

Our cookies do not store any sensitive information that could personally identify you and do not send information to other websites for advertising purposes. 

To order products from The Hardwood Flooring Centre you need to have cookies enabled, most web browsers have cookies enable by default, but do allow you to turn them on or off should you need to, each browser is different, so please check the help menu of your browser or device to learn how to change your cookie preference.

Note - you may not be able to make full use of our web site if you decide to turn off cookies. 

More information about cookies and there use can be found at: 

www.allaboutcookies.org 

www.aboutcookies.org

For detailed information on how to clear your browser cookies, please visit:-

www.google.com/support/accounts/bin/answer.py?answer=32050&hl=en

Third Party Websites

Our website contains links to other websites that may be of interest, we are not responsible for the protection and privacy of any information which you provide whilst visiting any third party websites and you should consult their privacy policy before providing any information.

Policy Amendments

We keep our privacy policy under regular review and may update this policy by posting a new version on our website.